SHIPPING & DELIVERY POLICIES:

METHODS:

Shipping is normally done as follows:

Small packages (up to 24 inches on any one side)

• Express Mail service (EMS), normal transit time is 4-7 days.

Larger Multiple item orders

• Airfreight or Sea (LCL) freight to closest port of call 
• Shipping can be made direct to your desired location if required.  In either case, options of method with transit time and cost will be provided for customer's decision

Very Large orders

• Container or air according to customer's request. 
• Customer may also request specific or preferred carrier or method
• Shipment can be prepaid or postpaid, to desired port of call or free domicile to shipping address

In any of the above shipping methods, all customs (dutiable fees) and handling charges are the sole responsibility of the customer.

Customer acknowledges that they are responsible for any fees, penalties, or surcharges applied by carrier resulting from inaccurate, incomplete or inadequate data provided by customer for parcels shipped using carrier's service after payment for shipment is received.

DELIVERY:

The lead time for delivery of any order will vary with the size and type of the order as well as stock availability.  Delivery time will be provided with each order prior to confirmation.  Panland TT guarantees that the condition of products on delivery is the same as when it leaves the factory.  If the product is received damaged, it will be replaced providing that we are notified immediately upon receipt.  Customer may be asked to provide photos of damaged products.

GUARANTEES:

If you are not satisfied with the quality of our product for reasons of workmanship or performance, you may return it for replacement within 10 days of receipt.  Goods returned are required to be in the original condition.  Shipping and handling charges are non-refundable.

RETURNS:

Packages requiring exchange will incur additional charges both to and from the customer as well as a 15% re-stocking charge unless the return is the result of our error.

All returns must be issued a Return Material authorization (RMA) before items are returned.  To request your RMA, please contact This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .  This guarantees your return is properly  recorded and your refund or exchange is issued accordingly.

CLAIMS:

The customer must file claims for any order fulfillment errors within 10 (ten) days after receipt of customer's order.  Upon receiving such a claim, Panland TT will promptly take steps to identify the source of error, and if determined that it was our error, we will undertake corrective measures, which are appropriate under the circumstances.  We reserve the right to research the validity of the claim by any means reasonably necessary.  Customer agrees to allow us reasonable access for this purpose.  If evidence indicates that there was no error in fulfillment, or that the error was caused by the customer, we shall not be obligated to replace or re-ship the order in question.  Further, if customer acted in bad faith or was grossly negligent in submitting a claim, we may require customer to reimburse us for reasonable administrative charges incurred by us in evaluating the merits of the claim.

Panland Trinidad & Tobago Limited reserves the right to modify this policy at any time.  Should that occur, the site will always have the most current version.

For further information contact:

Panland Trinidad & Tobago Limited

Corner, Eastern Main Road & Dorata Street, Laventille, Trinidad & Tobago

Phone:  1-868-627-0185        Fax:  1-868-623-1634            Email:  This e-mail address is being protected from spam bots, you need JavaScript enabled to view it